FAQ

You will receive your order anywhere from 2-3 business days from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take up to two days to process your order. This is just an estimate, though, and doesn’t include weekends or holidays. You will receive a shipping notification email that will notify you of the carrier we’ve used to ship your order, and the different tracking options available for it.

United States Postal Service (USPS) and UPS

 

Wash warm, tumble dry warm.

We are happy to accept return, please note the following:

  • Merchandise must be returned within 30 days of receipt.
  • Merchandise must be unworn and unwashed.
  • Any merchandise marked “Final Sale” cannot be returned.
  • Original shipping charges are non-refundable.
  • Return unworn and unwashed products to Teres Kids 456 A Amado, Santa Fe, NM 87501
  • Your refund will be processed upon receipt of returned items

Contact alex@tereskids.com to exchange your unwashed and unused merchandise.